Next Step Guide

Your Next Step:

Get the issue fixed as soon as possible!

Your renter might be able to file a lawsuit against you. Do your best to fix the issue as soon as possible to keep them safe and maintain your unit.

How to communicate with your renter

Whether the renter is complaining about an issue or taking action, it’s important that you do NOT retaliate. Stay calm and work with your renter to fix the issue as soon as possible. Examples of retaliation include:

  • Increasing rent
  • Decreasing services (like water or heating)
  • Eviction or threatening to remove the renter

It’s important to remember that you cannot remove a renter or their belongings from the unit without going through the proper court procedure.