Next Step Guide

Your Next Step:

Get the issue fixed as soon as possible!

Your renter is not allowed to move out YET, but you should still fix the issue as soon as possible. Your renter can end their lease and move out 10 days after telling you their plan to move out and end their lease. If they do end their lease and move out, you'll need to fix the issue before renting out the unit again.

How to communicate with your renter

Whether the renter is complaining about an issue or taking action, it’s important that you do NOT retaliate. Stay calm and work with your renter to fix the issue as soon as possible. Examples of retaliation include:

  • Increasing rent
  • Decreasing services (like water or heating)
  • Eviction or threatening to remove the renter

It’s important to remember that you cannot remove a renter or their belongings from the unit without going through the proper court procedure.